Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the United States and Canada to ensure the fastest delivery and safest handling of our home goods.
What is your return policy for furniture and textiles?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your products sustainably sourced?
At Ellie Seattle, we prioritize ethical craftsmanship. We work closely with artisans who use sustainable materials and eco-friendly manufacturing processes whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order has likely entered the fulfillment stage and cannot be changed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.